HeritAge PACE From Implementation to Impact: Building Momentum Through Partnership
When Asian Heritage PACE partnered with Collabrios Health, the initiative went beyond a standard implementation. It marked the launch of a new TPA service line and the adoption of PACE Care, Home-Based Care, and Collabrios Intelligence, laying the foundation for more connected, data-driven operations.
From the outset, both teams understood this would be a collaborative effort. One of the most significant challenges was ensuring effective training across a diverse staff, including many Korean-speaking team members. Rather than slowing progress, it became an opportunity to adapt in real time by introducing Korean-captioned training materials to ensure every participant felt supported and included.
That responsiveness made a measurable difference in how the implementation was received.
“PACE training didn’t just go well — it genuinely exceeded everything we had hoped for,” said Daniel Lee, General Manager. “I watched colleagues who walked in skeptical walk out energized and inspired. That kind of transformation doesn’t happen by accident.”
For the Collabrios Learning Services team, the experience reinforced the importance of meeting organizations where they are.
As one team member shared: “Our goal is always to make sure every person in the room feels confident using the system. When you see that shift — from hesitation to engagement — you know the training is doing what it’s supposed to do.”
Another reflected on the partnership itself: “This wasn’t just about delivering a go-live. It was about building trust with the team and making sure they felt supported every step of the way.”
That trust carried through the entire engagement and left a lasting impression on both sides. Beyond the technology, the implementation created alignment, momentum, and a shared sense of purpose across the organization.
Today, Asian Heritage PACE is already seeing the benefits of that foundation, leveraging new capabilities to strengthen operations, improve visibility, and support high-quality, person-centered care. But perhaps most importantly, what started as an implementation has evolved into something more:
A partnership built on collaboration, adaptability, and a commitment to doing what’s right for the people they serve.